Terms and Conditions

These Terms and Conditions apply to all purchases from our web site. Please read them carefully before placing an order.

Acceptance of your order:

We must receive payment of the price of the products, the gift wrapping service (if applicable) and the delivery charges (if applicable) before we can accept your order. We reserve the right to restrict the number of products you may order and to refuse any order. If you have provided us with your email address you will receive an email from us confirming that we have received your order. This email is sent automatically and does not mean that we have accepted your order. We will notify acceptance of your order by sending an email to you stating that your order has been accepted and despatched. Otherwise, our acceptance of your order takes place upon delivery of the products. Only when we have accepted your order is a binding contract created between us.

Currency

All sales are in Australian dollars. All sales to Australian customers will include GST. Purchasers outside Australia may pay by credit card only. The exchange rate will be calculated by the credit card bank and will appear on your statement in your local currency. If you want to know the cost in your own currency, just click on the currency conversion icon (bottom left on your screen) and choose your country from the pull-down menu. When you add an item to the shopping cart, both currencies will display in the dialog box.

Payment Options

We accept VISA, MASTERCARD, Cheque (subject to clearance), Bank Transfer (direct deposit), Pick Up and Pay, Postal Orders, Money Orders, Details on File, Diners Club.

 

If paying by direct debit, our banking details are:
BSB No:  036-087

Account No: 239-819

Account Name: LifeChange Health Clinic Intl

Shipping

Shipping costs are based on weight and are calculated according to a scale used by our shipping agents. If your item is small it may be sent via Australia Post, larger items will be sent via courier within the Perth metropolitan area. If there is any variation on the shipping costs due to quantity or location, you will be advised by email. If you require the item to be sent by express delivery or to a location outside Australia, then there will be additional charges. In this case, the actual shipping costs will be advised as soon as we process and confirm your order.

Shipping Delays

Orders are generally shipped within three to four working days if the item is in stock. If the item is NOT in stock, then it will take approximately two weeks for delivery.

We do NOT take any responsibility for late shipment(s). However you will be notified via email when your shipment has left for delivery.

Sales Tax

Prices listed include a charge for GST. Orders for delivery outside Australia will NOT include the GST charge.

 

Availability:

All orders are subject to availability of products. If we are unable to deliver products ordered by you we will notify you (where possible) and, if we have received the price and the delivery charges of the unavailable products, we will refund them to you within 30 days of your order unless you agree to a longer period.

Refunds Policy

Please choose carefully as refunds will not be given if you simply change your mind.

 

Returns Policy:

If products we deliver to you are not as ordered or are of incorrect quantity you should contact us within 14 days of delivery. We will replace the incorrect products or make good the shortfall in quantity or, at our option, credit the price and delivery charges of those products to you.

When making a refund, we will credit our delivery charges if the reason for return is because of our error.

If you do not receive products ordered you should notify us within 21 days of the date of your order. We will deliver the products ordered or, at our option, credit the price and delivery charges of the non-delivered products to you, or if we have not accepted your order and have been unable to contact you, we will notify you of the reason for non-acceptance.

If the products are returned because of a change of mind, no refund will be given.

 

Governing Law

LifeChange Sanctuary of Health and Beauty reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions. The laws of the State of Western Australia, Australia, shall govern these terms and conditions and use of the website and the user submits to the jurisdiction of the state of Western Australia with respect to any dispute relating to use of the website or content.